Refund policy
At The Gentle Edit, we want you to feel confident and delighted with every purchase.
We carefully curate our collection of home accessories and decorative pieces, but understand that occasionally something may not be quite right.
Returns & Cancellations
If you change your mind about your purchase, you have the right to cancel your order within 14 days of receiving your goods.
Once you have notified us of your decision to cancel, you have a further 14 days to return your item.
To arrange a return, please email:
Please include your order number and the item you wish to return.
We will provide instructions on where to send your return.
Return Shipping Costs
If you are returning an item because you have changed your mind, you will be responsible for the direct cost of return postage.
Return shipping costs will vary depending on the item's size, weight and destination.
For larger items requiring specialist transportation, any applicable return or collection costs will be communicated before purchase.
Please contact us for assistance with return arrangements.
Damaged, Faulty or Incorrect Items
We take great care in selecting our products and suppliers.
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.
Where appropriate, we may request photographs to help resolve the issue quickly.
Where goods are faulty or not as described, we will provide an appropriate remedy in accordance with your statutory consumer rights, including covering reasonable return costs where required.
Refunds
Once your return has been received, or you have provided satisfactory evidence that it has been sent back, your refund will be processed within 14 days.
Refunds will be issued to your original payment method.
Where you exercise your statutory right to cancel, we will refund the product price and any standard outbound delivery charge paid, as required by law.
Any reduction in value resulting from handling beyond what would reasonably be permitted in a shop may be deducted where legally allowed.
Exclusions
Certain products, including qualifying personalised or made-to-order items, may be exempt from change-of-mind cancellation rights.
Any applicable exclusions will be clearly communicated before purchase.
These exclusions do not affect your statutory rights regarding faulty or misdescribed goods.
Contact Us
For assistance with returns, refunds or damaged orders, please contact:
The Gentle Edit Ltd
Beautiful interiors. Exceptional care.